Refund policy
Returns & Refunds
At EdoMatcha, we take great care in selecting and preparing each item.
If something isn’t right, we are here to help.
30-Day Returns
You may request a return within 30 days of purchase (online, in-store, or at markets).
To be eligible, items must be:
- Unused
- In original condition
- In original packaging with tags
- Accompanied by proof of purchase
How to Request a Return
Please contact us at:
If approved, we will provide return instructions and a shipping label.
Items sent back without prior approval cannot be accepted.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible.
We will resolve the issue promptly and thoughtfully.
Non-Returnable Items
For food safety reasons, the following items cannot be returned:
- Powdered tea
- Loose-leaf tea
We appreciate your understanding.
Exchanges
To exchange an item, please return the original product and place a new order once your return is approved.
This ensures the quickest processing.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds are issued to your original payment method.
Processing times may vary depending on your financial institution.
Our Freshness Promise
All EdoMatcha teas are carefully sourced from trusted farmers in Japan and packed with freshness in mind.
Because tea is a delicate food product, we encourage you to reach out before purchasing if you need guidance. We are always happy to help you choose the right tea.
If you have any questions, please contact us at info@edomatcha.com.